Celent’s IT Services Vendor Landscape For Banking reviewed over 30 vendors globally and analyzed their practices across 13 service provider categories. Reference clients were contacted to get a first-hand accounting of the vendor’s consulting and services practice.
Polaris’ received an average of 5 out of 5 on custom development, and 4.5 out of 5 for package implementation and maintenance (implementing select commercial software packages). These were the highest scores for any vendor in the survey. Polaris also received “Leadership” designation in domain consulting.
The Evolution of IT Services
Celent analysts Stephen Greer and Jean-Marie Ubigau observed: “Over the last few years, the traditional IT service emphasis on cost reduction and labor arbitrage is being challenged. Successful IT engagements are increasingly reliant on domain expertise coupled with IT capabilities. Sophisticated IT relationships with goals such as flexible capacity, new skillsets, and strategic IT, are allowing banks to take on long-term projects that may have otherwise been out of reach.”
Read more about the future of IT services and review the Polaris vendor report.